Return for Refund: 30 Days from Invoice Date
Restocking Fee: Yes*
To initiate a refund, please contact us via Support and Warranty section located here. All refunds require a RMA (Return Merchandise Authorization) number prior to returning the item to us.
*Items are not valid for a full refund and will be imposed a restocking fee if they are returned under the following conditions:

• Missing or damaged packaging
• Missing or damaged accessories
• If items have any visible cosmetic damage or blemishes preventing from reselling for new or openbox price.

Domestic (U.S.) Refunds
We will issue a prepaid shipping label via UPS Ground for all returned items within 30 days of original purchase date if the item is considered defective. For non-defective returns we may still issue you a prepaid label, however please note the cost of the return shipping will be deducted from the total refund amount.
*eBay customers will be subject to the shipping costs if they open an eBay case or negative feedback without fully cooperating with us to resolve the situation.

International (non U.S.) Refunds
Customers are responsible for return shipping via EMS and will be reimbursed all shipping costs within 30 days of original purchase date if the item is considered defective or if the specifications differ from the listing.. However, we do require that international buyers work with us to diagnose the problem before returning the problem. For non-defective returns, international customers are responsible for return shipping.
*eBay customers will be subject to the shipping costs if they open an eBay case or negative feedback without fully cooperating with us to resolve the situation.

Please note that if items are found to not be defective, prepaid shipping will be deducted from the refund.

Return for Repair: 3 Years from Invoice Date*
To initiate a repair, please contact us via Support and Warranty section located here. Please see our Warranty section for full details regarding repairs.
*For all purchases made via eBay, customers who need repair services, within 45 days from the invoice date, will need to rebuy the repaired laptop on eBay again after it has been repaired. The original purchase will be refunded once the laptop needing repair is returned. After 45 days, repairs will be shipped once they are completed and customers will NOT need to rebuy the item.

The software return policy covers all software and license key returns sold by Computer Upgrade King. This policy only applies if items are returned within 30 days of the invoice date. We allow returns for full refund minus original shipping if software or license key is returned in an unopened condition with the original seals intact.

All items which are not covered in the Software Return Policy & Laptop Return Policy are subject to our standard return policy outlined below.
Return for Refund: 30 Days from Invoice Date
Return for Replacement: No
Return for Exchange: No
To initiate a return, please contact us via Support and Warranty section located here. All returns require a RMA (Return Merchandise Authorization) number prior to returning the item to us.